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Hi Cori,
it sounds like the motor of your machine is having a problem around the spring. To make sure that the problem is not the power supply you are using, please test the machine on another power supply. The Thunder is a powerful machine that needs the Cheyenne Start Up Cable for some power supplies to start up right at the speed you are using.
Another possible solution could be to start the machine at 11 volts and then turning it down.
If the problem persists, we recommend sending it to Cheyenne for repairs via this service: https://cheyennetattoo.com/en/cheyenne-service/repair-service.
Barber DTS
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